Frequently asked questions

It may apply to one manageable item, one mover and a straightforward local route with standard access. Larger, heavier or awkward items require review and may receive a revised quote.

The rate includes two movers, an appropriate moving vehicle and standard moving equipment. Loading, unloading, blankets, pads, dollies, straps, ordinary hand tools and reasonable basic furniture disassembly and reassembly are included.

Pricing reflects the route, item size or move volume, access, stairs or elevators, labour, equipment and timing. Your complete price is confirmed before booking.

Yes. Share the floor, stairs, elevator reservation, parking, loading area, carrying distance and any building moving window.

Small and medium office moves are available by quote, subject to inventory, building access, crew, vehicle capacity and schedule review. Industrial and enterprise-scale relocations are not offered.

Crew size and vehicle capacity are selected based on the confirmed move. Suitable smaller jobs may use pickup capacity, while larger moves may require a larger moving truck.

A larger moving truck may be selected when the confirmed inventory, item volume, route and access require more capacity. The vehicle plan is confirmed before booking.

Additional movers may be required for larger inventories, difficult access, heavy or awkward items, building time limits or work that cannot be handled safely by the standard crew.

Stairs, elevator timing and carrying distance affect labour and scheduling. Include accurate access details so they can be reflected in the quote.

Standard delivery does not include plumbing, gas or electrical disconnection or installation. Customers should arrange qualified help unless another written arrangement is confirmed.

Yes where legally required. Trailer transport is subject to specification, roadworthiness, route and equipment review before acceptance.

No. HomeHop does not provide emergency towing, accident recovery, disabled-vehicle recovery or unsafe trailer transport.

Send the request as early as possible, especially for weekends and month-end dates. Short-notice availability varies and is not guaranteed.

At least 24 hours’ notice is requested. Late changes, failed pickups or unavailable access may result in a fee only where costs have already been incurred, with any applicable fee disclosed before booking confirmation.